Terms & Policies



At this time, the preferred method for booking appointments is online through the BOOK NOW links on this site which will take you directly to an online booking site powered by Jane. If you have any questions about booking, please email Sarah through the form provided here.


If you need to cancel an appointment, you can easily cancel through your online profile, set up in Jane, as long as you further than 24 hours before your appointment. If you cancel an appointment within 24 hours of your appointment, there will be a charge of 50% of the value of the appointment, which cannot be charged to your health benefits. 


When you arrive at Transitions in Health, you may wait in the waiting room and Sarah will be with you shortly. If you have not had a chance to fill out your intake form online prior to your appointment, then there will be a paper copy on a clipboard for you to fill out while you wait. 


Root Physiotherapy is located at 30 Dupont Street East, Waterloo, ON in Unit L1 on the lower level of the building. Sarah operates out of a private treatment room within the clinic. There is a restroom within the clinic.