Frequently Asked Questions


Do I need a doctor’s referral for physiotherapy?

No. You do not need a referral from your physician in order to attend physiotherapy. Physiotherapists are primary healthcare providers, and you can access them directly. We have extensive training in how to identify any concerning issues and diagnose your condition.


I was referred to another Physiotherapy clinic by my doctor, can I come to your clinic instead?

Yes. You are free to attend physiotherapy anywhere you like, at any clinic of your choosing.


How do I know if Physiotherapy is for me?

If you have not been to physiotherapy before, it is understandable that you may some questions before booking. If this is the case, I am happy to offer you a free, 10 minutes consultation, to speak about your condition, your goals and decide on the best plan of action for you. 


What can I expect in my initial assessment appointment?

At your initial visit, I will conduct an interview and comprehensive physical assessment in order to understand your symptoms, goals, provide you with a diagnosis and answer any questions you may have. Your first appointment will also include some treatment in order to start you on your path to healing.


What can I expect during a treatment session?

Each treatment session will vary, depending on your current symptoms, your diagnosis, stage of healing and your individual goals. However, a typical session will include some manual (hands-on) therapy, simple and specific exercises customized for you, tips and tools to help you manage your condition outside of the clinic, and may include acupuncture and/or taping, and posture correction.


How many treatment sessions will I need?

Each person brings a different set of circumstances with them to physiotherapy and so this will be assessed on an individual basis.  During your initial assessment appointment, I will develop a personalized treatment plan and discuss the details with you, so that you know what will be required to get you better.


 What do I need to bring? What should I wear?

Please bring any test results or radiology reports (X-ray’s, CT scans or MRI’s) you may have that are relevant to your injury or condition. In order to assess your movements and limitations properly, it is best for you to wear looser fitting clothing that allows you to move freely and allows you to comfortably expose the area to be assessed. Usually shorts and a T-shirt or a tank-top will be sufficient. There is a restroom inside the clinic where you can change once you arrive, or you can change directly in the treatment room.


What do I do when I arrive?

You will have filled out your intake form online before arriving for your initial appointment, so when you arrive, you are welcome to wait In the waiting room and I with be with you shortly. If for some reason, you were unable to fill out the intake form online, there will be a paper copy for you to fill out before your appointment can begin.  


Does OHIP or my insurance cover the cost of physiotherapy?

No, unfortunately our services are not covered by OHIP. If you have extended health benefits through work or through a family member, then I will provide you with a receipt that you can submit for reimbursement.


Can you bill my insurance directly?

Unfortunately, Root Physiotherapy is not yet set up to bill insurance companies directly. However, as the clinic grows, this may become an option. 


Are there additional fees if I need ACUPUNCTURE or Dry Needling?

No. If acupuncture or dry needling are appropriate for you, it will be included as part of your physiotherapy treatment sessions. Please note, that Root Physiotherapy cannot bill for acupuncture separately, even if your insurance provides separate coverage for these services.


How do I book a private yoga session?

I am very happy to set up private yoga sessions that are tailored to your specific goals, wants and needs.  If you are interested in a private yoga session, please book an “initial assessment” as your first appointment. 


Does Root Physiotherapy run yoga classes?

Yes, every quarter I run small group yoga classes at Root Physiotherapy. These classes will have only 5-6 students per class and run in a session format, with 10-12 weeks in each session. I am currently running an “Intermediate” class on Wednesday evenings and a “Lunchtime Express” class on Thursdays at noon.


Do you treat motor vehicle collision (MVC) patients and patients with workplace injuries (WSIB)?

No. Unfortunately Root Physiotherapy does not currently accept new patients with active MVC or WSIB claims.


Will you contact my doctor to discuss your findings from my assessment?

Yes, with your permission, I will write a letter to your doctor and/or other members of your healthcare team to discuss your diagnosis and our agreed upon physiotherapy treatment plan. This way, you can be sure that you are getting consistent care. I will also send a letter again, upon your discharge, once you have completed your physiotherapy care.